Frequently Asked Questions (FAQ)
Explore answers to the most common questions about Neo’s AI-powered dealership solutions—from CRM and digital retailing to scoring and marketing.
General FAQs
What is Neo, and how does it help car dealerships?
Neo offers AI-powered automotive solutions, including Neo CONNECT (CRM), Neo DRIVE (digital retail), Neo SCORE (applicant scoring), Neo TARGET (marketing), Neo Ai Digital Agent, and more. These tools help dealerships streamline operations, increase sales, and improve customer experiences. Learn more about digital transformation in the automotive industry.
Does Neo integrate with my dealership's existing software?
Yes! Neo solutions integrate seamlessly with most dealer management systems (DMS) and website platforms.
Is Neo designed for Buy Here Pay Here (BHPH) dealerships?
Yes! Neo products are built for both BHPH and independent dealerships, offering tools for lead management, financing, digital retail, and collections. Learn more about how BHPH dealerships operate.
How can I schedule a demo for Neo products?
You can schedule a demo here or by visiting any individual product page.
Neo AI Digital Agent FAQs
How does Neo AI Digital Agent improve customer engagement?
Neo provides a human-like, AI-powered digital agent to handle inquiries, schedule test drives, and assist with financing applications.
Can Neo AI Digital Agent handle multiple conversations at once?
Yes! The AI agent can manage thousands of conversations simultaneously, improving engagement and reducing response times.
Learn More About Neo AI Digital Agent
Neo SCORE (Applicant Scoring) FAQs
How does Neo SCORE create a custom applicant scoring model?
Neo SCORE analyzes your dealership’s loan performance data, regional trends, and customer behaviors to build a tailored credit scoring model.
Is Neo SCORE only for BHPH dealerships?
No! Neo SCORE works for both BHPH and used car dealers seeking smarter loan decisioning. Learn more about alternative credit scoring.
Explore Neo SCORE
Neo HUB (Website Solutions) FAQs
Does Neo HUB include SEO optimization?
Yes! Every Neo HUB site comes optimized for SEO out of the box, with Neo TARGET offering advanced services.
Can I customize my Neo HUB website?
Absolutely. Neo HUB websites are fully customizable with your branding, inventory features, and more. Discover SEO best practices for dealerships.
Neo CONNECT (CRM) FAQs
How does Neo CONNECT improve lead management?
Neo CONNECT captures and organizes leads with automation and alerts, ensuring no follow-up is missed.
Can Neo CONNECT automate customer nurturing?
Yes! Schedule and automate personalized SMS messaging through the CRM.
See Neo CONNECT in Action
Neo VERIFY (Income Verification) FAQs
How does Neo VERIFY verify income?
Neo VERIFY connects to payroll providers and banks to confirm income instantly and securely.
Does Neo VERIFY integrate with dealership financing tools?
Yes, Neo VERIFY integrates with Neo SCORE and major financing platforms.
Learn More About Neo VERIFY
Neo TARGET (Marketing Solutions) FAQs
What marketing services does Neo TARGET provide?
Neo TARGET offers SEO, PPC, social media, and conversion strategy built specifically for automotive.
Does Neo TARGET include SEO services?
Yes—basic SEO comes with Neo HUB, and advanced services are available through Neo TARGET. Learn more about digital marketing trends.
Boost Your Visibility with Neo TARGET
Neo SENSE (Lead Scoring) FAQs
How does Neo SENSE determine lead scores?
Neo SENSE uses behavioral signals, engagement data, and conversion history to assign predictive lead scores.
How is Neo SENSE different from Neo SCORE?
Neo SENSE is for lead prioritization and sales nurturing; Neo SCORE is for applicant credit evaluation.
Optimize with Neo SENSE
Neo COLLECT (Collections Scoring) FAQs
How does Neo COLLECT determine collections risk?
Neo COLLECT reviews payment history, account behavior, and delinquency patterns to score recovery potential.
Can Neo COLLECT integrate with my dealership’s CRM?
Yes, Neo COLLECT connects directly to Neo CONNECT.
Improve Collections with Neo COLLECT
Neo DRIVE (Digital Retail) FAQs
How does Neo DRIVE enhance the online car buying process?
Customers can browse inventory, apply for financing, and get pre-approved—all from your website.
Does Neo DRIVE integrate with my website?
Yes, Neo DRIVE connects with Neo HUB and most custom dealer platforms. Read more about digital retail trends.
Explore Neo DRIVE